Archive for the ‘News’ Category

Metro Atlanta Ambulance Service Champions Breast Cancer Awareness Month

Tuesday, October 6th, 2020

Metro Atlanta Ambulance Service has gone all in in support of Breast Cancer Awareness Month starting in October by rolling out their first Pink Ribbon Ambulance to bring awareness throughout the community on the subject of breast cancer and the importance of getting regular screening tests. 

The American Cancer Society promotes that regular screenings is the most reliable way to find breast cancer early and in finding cancer early is when it is easier to treat. 

MetroAtlanta Ambulance President Pete Quinones stated, “Last year our team donned pink medical gloves in hopes of starting the conversation about breast cancer screenings to those we came in contact with and this year we wanted to have a more significant impact on brining awareness to this horrible disease.  We hope our rolling billboards, pink gloves and pink gowns catch attention and reminds women of the importance of performing self-screenings and getting an annual mammogram. Early detection and treatment has been proven to produce successful outcomes and we hope our small awareness campaign saves many lives.”

In addition Metro Atlanta Ambulance will be posting messages throughout the month of October on Facebook

For more information go to ;; or contact your local hospital.

Metro Atlanta Ambulance Paramedic, Malcolm Defleice Recognized for EMS Service

Monday, October 5th, 2020

Metro Atlanta Ambulance Paramedic Malcolm Defleice was recognized for his dedication and commitment to serve others at Metro Atlanta Ambulance Service. Malcolm was among 18 public safety professionals recognized at the Annual Cobb Chamber of Commerce Public Safety Recognition Luncheon at the Roxy Theater in the Battery Atlanta, Atlanta, GA.

Metro Atlanta Ambulance Receives 2020 American Heart Association’s Mission Lifeline Gold Plus Recognition

Tuesday, September 15th, 2020

Mission Life Gold Plus EMS

Metro Atlanta Ambulance Service has received the American Heart Association’s Mission: Lifeline® EMS Gold Plus Award for implementing quality improvement measures for the treatment of patients who experience severe heart attacks.

 Every year, more than 250,000 people experience an ST elevation myocardial infarction (STEMI)the deadliest type of heart attack caused by a blockage of blood flow to the heart that requires timely treatment. To prevent death, it’s critical to restore blood flow as quickly as possible, either by mechanically opening the blocked vessel or by providing clot-busting medication.

The Mission: Lifeline initiative provides tools, training and other resources to support heart attack care following protocols from the most recent evidence-based treatment guidelines. Mission: Lifeline’s EMS recognition program recognizes emergency medical services for their efforts in improving systems of care to rapidly identify suspected heart attack patients, promptly notify the medical center and trigger an early response from the awaiting hospital personnel.

“We continue to dedicate time and resources on education and training to ensure our medics are providing optimal care for heart attack patients,” said Pete Quinones, President/CEO. “We are pleased the American Heart Association, through Mission: Lifeline, recognizes the efforts and achievements of our commitment to deliver the highest quality emergency medical care to the communities in which we respond. We are excited to be recognized by the American Heart Association for our efforts for the 6th consecutive year.  It is truly a testament to our professional and dedicated staff.” “EMTs and paramedics play a vital part in the system of care for those who have heart attacks,” said Tim Henry, M.D., Chair of the Mission: Lifeline Acute Coronary Syndrome Subcommittee. “Since they often are the first medical point of contact, they can save precious minutes of treatment time by activating the emergency response system that alerts hospitals to an incoming heart attack patient. We applaud Metro Atlanta Ambulance for achieving this award in following evidence-based guidelines in the treatment of people who have severe heart attacks.”

Metro Atlanta Ambulance Paramedic Supervisor Chris Aldrich Recognized as 2020 Public Safety Employee of the Year for Paulding County

Friday, September 4th, 2020

Congratulation to Chris Aldrich. The Paulding County Chamber of Commerce recognized MAAS CICP Paramedic/Supervisor Chris Aldrich as 2020 Public Safety Employee of the Year at their recent Chamber luncheon honoring public safety officers and the incredible work they are doing in Paulding County.

Georgia First Responders Save 29-Year Old Cardiac Arrest Victim

Wednesday, April 10th, 2019


By Beth Galvin, FOX Medical Team

PAULDING COUNTY, Ga. (FOX 5 Atlanta) – The 911 call came in December 9, 2018, a Sunday night.

Daniel Sherrod, a 29-year-old beer distributor, had collapsed at his Paulding County home.

He recalls nothing about that night or the week that followed.

"I remember asking my mom what happened," Sherrod says. "She told me basically I went into cardiac arrest and died."

That night, Sherrod and his fiancée Gabrielle Hall had been getting ready for bed.

Hall was getting out of the shower when she noticed something was off.

"Daniel was lying on the bed playing with his phone," Hall says. "And, before I knew it, his phone was lying on the floor, and I could just tell something wasn't right. So, I screamed for my mom, who came running up the stairs."

Hall's mother dialed 9-1-1.

"It seems like an eternity," she says, remembering the next eight minutes.  "Time stops."

Hall, whose sister is an ICU nurse, had no training in CPR.

Now, her fiancé’s life was on the line, and it was up to her to save him.

 "I'm no medical person," she says.  "I don't do good with the medical stuff. So, it was really fight or flight."

A couple of miles away, Metro Atlanta Ambulance Service paramedic Bill Walthour, a 30-year EMS veteran, and Advanced Emergency Medical Technician Kasey Rollins, who was relatively new to the job, heard the dispatch alert.

 "We got the call as a 29-year old, down and unconscious," Walthour remembers.

He and Rollins would later be awarded the Northwest Georgia Region 1 "Tommy Gayler Medical Call of the Year," for what happened next.

"I haven't done many bad calls, or tough calls, like that before," Rollins says.  "So, that was my first cardiac arrest."

Sherrod had collapsed on the bed.

But because he's 6'5" and about 250 pounds, Hall was unable to move him to the floor.

So, the 911 operator began talking her through how to perform CPR.

On the recording of that call, she helps Hall pace herself while she performs chest compressions.

"Keep doing that, Gabrielle," the operator says.  "Good job, keep going, keep going."

Lt. Matt Clotfelter and his crew from Paulding County Fire Department Station 3 arrived on the scene first, about 8 minutes after the call came into dispatch.

"We got him on the floor, and started doing compressions on him," Clotfelter says.

Another firefighter grabbed an AED off their truck.

"The AED goes on him and says 'shock advised,'" Clotfelter remembers.  "So we shocked him. Continued doing CPR.  Kept doing CPR."

That is when Rollins and Walthour pulled up.

"It was kind of like an out-of-body experience," Rollins says. "I didn't know how to react to it. I've never seen a call like that that, let alone a call on someone my age."

Guided by the AED, firefighters deliver a shock to Sherrod's heart, then paused.

"They shocked again and looked up at me and Bill and said, 'We've got pulses,' Rollins remembers.  "So, I looked at Bill and I was like, 'All right.  Let's start moving!"

After working together to get Sherrod down the stairs, Walthour and two firefighters worked to stabilize him in the back of the ambulance, while Rollins drove, with lights and siren blaring, to Paulding County Hospital.

Walthour says Sherrod's age may have helped him beat the odds.

"When we have somebody like that, we know we have a viable patient," Walthour says.  "So, time was the most important thing we had."

At the ER, doctors and nurses were waiting.

Sherrod was placed on life support.

Then, as his kidneys began shutting down, and pneumonia set in, Hall and his family held their breath.

"The doctors try to prepare you for, for worst-case scenario," she says, tearing up.

Less than 10 percent of people who go into cardiac arrest outside of a hospital survive.

But, 7 days later, Daniel woke up, unaware of how close he'd come to dying.

"The doctors said I had less than 10 percent chance of surviving," he smiles.  "And, here I am!"

Word spread quickly to Station 3 and Metro Atlanta Ambulance.

 "It gives you a good rush," Bill Walthour says.

Clotfelter says a cheer went up at the station.

"Because that was one of our big things: is he going to be okay, is he going to make it," he says.

Kasey Rollins says this one her first "big one."

"It was awesome, that I was a part of it," she says.

Doctors implanted a defibrillator to shock Sherrod's heart if it goes into an abnormal rhythm.

He's now back at work.

Later this year, Daniel Sherrod and Gabrielle Hall will celebrate their wedding.

Some couples, he says, may have doubts about whether they've chosen the right path.

Daniel Sherrod doesn't.

"I know who saved my life," Sherrod says.  "I know who has been there for me. I know who I love.  So, there is no question in my mind."

Restart of Patient’s Heart Earns Paulding Emergency Medical Workers Regional Award

Wednesday, March 20th, 2019

West Georgia Neighbor

By Tom Spigolon @TSpigolonNBR

Two Paulding emergency medical responders’ successful efforts to revive a cardiac arrest patient whose heart had stopped earned them honors during a recent awards banquet.

They were in a group honored for outstanding service to their communities at the 40th annual Northwest Georgia Region 1 Emergency Medical Services (EMS) Council Awards Banquet March 14.

The annual banquet honored emergency medical services providers and stakeholders from Paulding, Bartow and 14 other counties for excellence in pre-hospital care, education, pioneering and special achievements.

Among the major 2019 Northwest Georgia Region 1 EMS award winners were paramedic Bill Walthour and AEMT Kasey Rollins of Metro Atlanta Ambulance Service in Paulding County who won the the Tommy Gayler Medical Call of the Year award.

On Dec. 9, 2018, Walthour and Rollins were on board Metro Atlanta Ambulance Service Paulding County Unit 804 when they responded to a call about a 29-year-old man in cardiac arrest.

“Per the patient’s girlfriend, who was also the 911 caller, the patient was sitting on the couch watching TV when he went unconscious,” said spokesperson Jennifer King of the Georgia Department of Public Health.

“When 804 arrived on scene the patient was not breathing and had no detectable pulse.”

The crew administered an epinephrine IV push and the patient’s heart responded by changing the rhythm from a non-shockable rhythm into ventricular fibrillation “which the paramedic could use the defibrillator on to try to shock his heart back into a viable rhythm,” King said.

The patient responded positively to the defibrillation and a return of spontaneous circulation (ROSC) was obtained, she said.

“At that point the crew continued to provide lifesaving interventions and transported the patient emergency to WellStar Paulding Hospital,” King said. “After a lengthy hospital stay, he was discharged from the hospital on (Dec. 23) in time to spend Christmas at home.”

At the same event in Waco March 14 other major 2019 Northwest Georgia Region 1 EMS awards were presented, including:

♦ EMS Region 1 Person of the Year — The One: Scott Stephens, Region 1 EMS-C Chair.

♦ David Loftin Pediatric Call of the Year: Jeremy Thompson and R.G. Hice, II of AdventHealth Murray EMS, Murray County.

♦ Dr. Richard A Gray Excellence in Trauma Award: Alex Case, Cody Doyle and Kyle Cross of Puckett EMS North Georgia, Dade County.

Metro Atlanta Ambulance Now Providing 9-1-1 Transport Services to Bartow County

Friday, November 9th, 2018

Cartersville, Georgia –Local ambulance provider MetroAtlanta Ambulance Service, under contract with Bartow County Government, began responding to 9-1-1 calls in Bartow County October 1st at 7:00 AM.

MetroAtlanta Ambulance President/CEO Pete Quinones stated,” The transition has gone very well.  Our intent was to make it seamless and we have spent a lot of time meeting with local County and City officials as well as our public safety partners so we could accomplish that goal. We have been out in the community talking to local civic and chamber groups, listening to concerns and answering questions.  We have also spent time getting to know our new staff that made the transition from Bartow EMS to MetroAtlanta. I am confident we have a great group of professionals and have really put together a great team that is having a positive impact on the health, safety and wellness in this community”.

Metro Atlanta Ambulance has more than 18 years’ experience answering 9-1-1 calls for help in neighboring Cobb and Paulding counties and has provided ambulance transport services to Cartersville Medical Center since 2008. 

MetroAtlanta Ambulance Service, headquartered in Marietta, GA, creates innovative solutions for communities and healthcare systems throughout the greater-Atlanta area, provides 9-1-1 emergency ambulance service to Bartow, Cobb and Paulding counties and delivers logistical coordination and ambulance transfers of medical patients for local healthcare systems in the area. The company has received accreditation by the Commission on Accreditation of Ambulance Services (CAAS), the Commission on Accreditation of Medical Transport Systems (CAMTS) and the Commission on Accreditation of Allied Health Education Programs (CAAHEP). MetroAtlanta Ambulance Service serves as the EMS coordinating entity for the evacuation of vulnerable populations for the Georgia Emergency Management & Homeland Security Agency and as the Communication Center for the Infectious Disease Transport Network (IDTN) for the Georgia Office of EMS & Trauma.


MetroAtlanta Ambulance Service Transforms First Responder Communications with FirstNet

Friday, November 9th, 2018

New Technologies Expand Our Capabilities to Better Serve Patients

ATLANTA, Nov. 9, 2018 — MetroAtlanta Ambulance Service (MAAS) has implemented a technology upgrade with FirstNeta groundbreaking new communications platform developed just for public safety.

FirstNet is the nationwide communications platform dedicated to America’s public safety – available when and where we need it. Being built with AT&T, in public-private partnership with the First Responder Network Authority (FirstNet Authority), it gives our communications capabilities a major boost, providing a reliable and highly secure connection.

“Radio communication with local dispatch centers, hospitals and other responding agencies are critically important when responding to emergencies,” said Pete Quinones, President and CEO for MAAS. “This tech upgrade equips MetroAtlanta’s EMS personnel with new capabilities and reliable access to critical communication while in the field, so they can better serve patients across Georgia.”

By subscribing to FirstNet, MAAS will help keep paramedics connected to the critical information they need. This will help them reliably communicate with one another during everyday situations, big events or emergencies.

MAAS joined FirstNet to tap into the unique benefits that the dedicated communications platform brings to public safety:

  • Immediate Innovation – Traditional public safety networks don’t support apps and video, but FirstNet does. This can enable us to use data in new ways, changing the way we accomplish our mission. FirstNet features a public safety-focused applications ecosystem and a growing device portfolio. This puts innovative tools at our fingertips. And the more actionable information and capabilities we have access to, the smarter and faster we can operate.
  • System Reliability – FirstNet is purpose-built to the high standards of public safety based on an understanding of our needs. Plus, AT&T will be held accountable by the FirstNet Authority to deliver on their commitment to design and build a solution that meets our needs for years to come.
  • Enhanced Security – Our sensitive communications will be routed through a nationwide, dedicated evolved packet core network with end-to-end encryption tools available. This is a major investment that will – for the first time ever – give us the separate, highly secure communications platform we require.

“Whether it’s during a routine call, an out of state transfer, a widespread disaster or even just a large event where a lot of people are gathered, FirstNet gives us the reliable connectivity we need to get to our patients and quickly connect with other local responders and hospital personnel,” added Quinones. “It provides us seamless communication with other public safety agencies and ultimately helps us to create a safer environment for our patients and our crewmembers.”

Just recently Hurricane Michael devastated communities along the gulf coast of Florida and throughout South Georgia. MetroAtlanta Ambulance deployed ambulance units to assist in the post evacuation of patients from Bay Medical Sacred Heart Hospital in Panama City, Fla. Using FirstNet, our crews were always in communications with our dispatch center in north Georgia as well as the transferring hospital in Panama City, Fla. With so many users trying to make cellular calls during that time, an open line of communication likely wouldn’t have been available without FirstNet.

“We’re committed to providing the communication resources needed every day and, especially, in times of emergency,” said Bill Leahy, president of AT&T Georgia. “FirstNet will help first responders in Georgia and across the country perform at the highest levels. We’re honored to play a part in that transformation and applaud MetroAtlanta Ambulance for helping lead the way.”  

“FirstNet is the exclusive communications platform built with AT&T for public safety, inspired by public safety – there is no substitution for this network that they fought for,” said Edward Parkinson, Acting CEO, FirstNet Authority. “We look forward to supporting MetroAtlanta Ambulance and all of Georgia’s public safety community with FirstNet, making sure it delivers what they need, when they need it.”

We’ve had a lot of great support in our transition to FirstNet. Plus, working with AT&T, subscribing to FirstNet was seamless. Our medics and ambulances are all now equipped with the game-changing technology.

To learn more about the MetroAtlanta Ambulance Service, go to To learn more about FirstNet, go to To subscribe to FirstNet, contact Andrew Whitaker at (404) 213-6995 or .  

Private Ambulance Service Taking Over Bartow EMS

Thursday, September 27th, 2018

Effective Oct. 1, MetroAtlanta Ambulance Service will begin operating in Bartow County.

By Kristal Dixon, Patch Staff

CARTERSVILLE, GA — Bartow County is days away from its transition to team up with a private company to provide ambulance services to citizens in its jurisdiction. Effective Monday, Oct.1, MetroAtlanta Ambulance Service will take over this role currently provided by Bartow County Emergency Medical Services.

Metro has been the 9-1-1 Zone provider for Cobb County and the cities of Acworth, Kennesaw, Marietta and Smyrna since 2001, the county notes. Paulding County and the cities of Dallas and Hiram were added to the company's service district in 2013. Metro has also operated multiple ambulances in the county for several years under contract with Cartersville Medical Center for transports, the county previously said.

With this change set to take place on Monday, the city of Cartersville said this week its firefighters conducted the first of several in-service training session with MetroAtlanta. Those firefighters went over treatment protocols, equipment operations and "expectations of service" between the Cartersville Fire Department and MetroAtlanta.

"It is critical that all of the citizens and guests in the city of Cartersville receive the same, if not higher, quality of service and care that they have known," Cartersville Fire Chief Scott Carter said. "In order to provide that high level of service, we must have a solid team approach between us and Metro/ATL as the EMS provider. These training sessions help us to reach that goal."

The city noted future training sessions are in the works, its Facebook page indicates. Across the county, Bartow County Administrator said county employees transitioning to the new service have gone through orientation to become familiar with MetroAtlanta's policies and procedures.


Metro Atlanta Ambulance Service Transition Takes Effect Oct. 1

Thursday, September 6th, 2018

The Daily Tribune  News

Cartersville, GA



When MetroAtlanta Ambulance Service officially takes over emergency medical services in Bartow County next month, many of the faces will be familiar.

"All Bartow [EMS] employees were offered a job, and about 75 percent of those that applied are coming over," said MetroAtlanta Vice President of Administration Devan Seabaugh at Thursday morning's Eggs and Issues event in Adairsville. "There are a number of part-time folks that work for Bartow that I was told really haven't worked much anymore, and they didn't apply."

Seabaugh announced at the Cartersville-Bartow County Chamber of Commerce meeting that Oct. 1 will be the date MetroAtlanta officially replaces Bartow EMS as the county's 911 ambulance service provider.

The privatization announcement — which Bartow County Commissioner Steve Taylor described as "the most gut-wrenching" decision of his political career — was met with sharp criticism from many in the local community when it was first publicized in early July.

Still, Taylor said it was a decision the county had to make. According to the county's numbers, Bartow EMS operated at a loss of more than $2 million in the 2017 fiscal year, and over the last 10 years has lost about $13.5 million, considering the excess of expenses over billing revenue. 

Bartow County Fire Chief Craig Millsap said MetroAtlanta was the best choice for a privatization partner. 

"I do not think we could've picked a better company," he said. "The citizens, the only thing they might be able to tell there's a difference is the color of the truck that pulled up and what uniform the ambulance crew is wearing."

Over the last 18 years, Marietta-based MetroAtlanta has grown from a business with 10 employees and two ambulances in 2001 to a company with a 50,000-square-foot headquarters (with hub stations in five counties), a fleet of about 130 vehicles and more than 600 employees. 

Their service area extends from Paulding to Gwinnett, west-to-east, and from Bartow down to Henry, encompassing more than two dozen hospitals across eight health systems.

The company has been working with Cartersville Medical Center since 2008.

"Each hospital that we service has different needs," Seabaugh said. "We take a lot of time understanding what those needs are and figuring out how we can provide the best solution to get their patients moved efficiently, and most importantly, at the cheapest cost for both the hospital and the patient."

Seabaugh said MetroAtlanta will operate out of the current EMS stations in Adairsville, Cartersville, Cassville, Emerson and Euharlee.

"Those will be six 24-hour trucks," he said. "In addition to that, we'll have three 12-hour day cars that will position where we need them throughout the day based on call demand."

Bartow County EMS Director Brandon Duncan will serve as the operations manager for MetroAtlanta's Bartow division.  Seabaugh said the local organizational structure will consist of three shift captains, plus a number of "sergeant, field-trained officers to assist as well."

MetroAtlanta recently purchased 10 new vehicles — all of which, Seabaugh said, will be rolling through Bartow County. Each of those vehicles, he said, are equipped with "automatic vehicle locators," which allow dispatchers to electronically track ambulances on a virtual map in real-time.

"We look at historical call demand by time of day and day of the week," he said. "With that information, we can predict within a few miles where our next calls are going to be … for example, we know that the busiest day in Bartow is on Friday from 3 o'clock to 11 p.m. So we know we have to have all of our ambulances up and maybe some additional ambulances up on Friday between those hours."

He explained how MetroAtlanta will handle emergency phone calls once the transition is complete.

"When you pick up the phone and call 911, your call is going to go into Bartow County 911," he said. "What we've set up is a relay, pretty much an automatic relay. As soon as the location of the call pops up on Bartow 911's computer-aided dispatch center, we're going to see that in our computer-aided dispatch center and we'll respond a unit."

That, he said, allows their dispatchers to focus on pinpointing and directing "the closest, most appropriate unit" to calls as soon as possible.

"That whole process will take less than a minute," he said.  "You're going from one dispatch center to two dispatch centers with multiple people … I think we're going to significantly reduce the response times by doing that alone."

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