Paying Your Bill

MetroAtlanta Ambulance operates a state-of-the-art billing and collections center staffed with experienced certified ambulance coding and collection specialists to assist you with getting your bill paid.  

Call us at 770-693-8412, 8 am to 5 pm, Monday – Friday and a Billing Specialist will work with you to verify we have your correct insurance information, appropriate signatures, forms and other required information on file to make a submission to your insurance carrier for payment.

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Customer Service 

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MetroAtlanta Ambulance Service is committed to ethical business practices and compliance with applicable laws, rules, regulations and policies governing the provision of ambulance services in the state of Georgia and how we handle your protected healthcare information. Contact our 24 hour Compliance and Ethics Hotline if you have a concern about questionable activity or potential non-compliance.

Compliance Hotline: 770-693-8432

Payment Policy

Payment is due at the time service is provided; however, due to the nature of our business, we realize this is not always an option for our patients. It is the responsibility of the patient or patient’s guarantor to ensure payment is made for services provided by MetroAtlanta Ambulance Service.

An experienced EMS Billing/Coding Specialist, with patient’s signed permission, will file a claim to Medicare, Medicaid and other third-party insurers on their behalf. Our medics will attempt to get patient insurance information at the time of service; however, it is the patient’s responsibility to contact MAAS Patient Billing Service at 770-693-8412 to verify that we have the appropriate information, forms and signatures on file to submit a claim. Without the appropriate information, forms and signatures we will not be able to file your claim.

If you were injured in an automobile accident, in addition to your medical insurance information, you will need to provide your Motor Vehicle Insurance information to the Billing Specialist even if the accident was not your fault.

Most commercial insurance companies, employer group plans and government plans do cover medically necessary ambulance transportation.

Uninsured patients and patients whose insurance information has not been provided, should receive an invoice within 48 hours of their transport that includes an itemized list of charges for the service provided. Payment is due upon receipt.

Patients wishing to make payment by phone or to establish payment arrangements should contact a Billing Specialist at 770-693-8412 between the hours of 8:00 a.m. and 5:00 p.m. Eastern Time, Monday- Friday.

We accept Cash, Debit Card, Personal Check, Money Order Discover, VISA, MasterCard, and American Express.

payment-options Acceptance Mark

Payments may be mailed to:

MetroAtlanta Ambulance Service
Billing Department
PO Box 4130
Marietta, GA 30061

Cash payments should be hand delivered to the Billing Office, at which time you will receive a receipt.