Marietta, GA. When Governor Brian Kemp recently declare a State of Emergency in Georgia for Hurricane Dorian, local ambulance provider, MetroAtlanta Ambulance Service (MAAS) in conjunction with the Georgia Office of EMS and the Georgia Department of Public Health, sent a highly trained Emergency Response Team to the Georgia Emergency Management Agency (GEMA) Emergency Operations Center in Atlanta, Georgia to coordinate emergency transportation and manage operational support for the evacuation of vulnerable populations along the east coast.
The MAAS team worked with GEMA Emergency Operation officials to stand up a multi-agency coordination center to provide statewide support to local jurisdictions throughout the state of Georgia in preparation for the impending disaster. This highly trained disaster response team is deployed to manage and facilitate vehicle transport services from across Georgia assigned to staging areas along the eastern coast of Georgia. The team has been working to coordinate the timely evacuation of medical patients and senior individuals to inland locations as requested.
Metro Atlanta Ambulance President/CEO Pete Quinones stated, “We were honored to be chosen by GEMA several years ago to assist in coordinating EMS resources during State EOC operations. Our Disaster Response Team reported to the GEMA EOC last Thursday and we deployed five ambulance units to stage with other agency services outside Chatham County early Monday morning. We are hoping Hurricane Dorian continues its track back out to sea and spares the residents along the coast from excessive flooding and damage, but we are preparing for the worst case scenarios and if the storm does make landfall GEMA will be ready to send resources.”
MetroAtlanta Ambulance is the 9-1-1 ambulance service provider covering more than 1 million lives throughout Bartow, Cobb and Paulding Counties. MetroAtlanta Ambulance is an accredited provider by the Commission on Accreditation of Ambulance Services and the Commission on Accreditation of Medical Transport Systems. The company was chosen by the Georgia Emergency Management Agency to be part of the GEMA multi agency team at the Emergency Operations Center in Atlanta, Georgia, responsible for managing the evacuation of vulnerable populations along the eastern coast of Georgia.
Marietta, GA – MetroAtlanta Ambulance Service has received the American Heart Association’s Mission: Lifeline EMS Gold Award for the fifth consecutive year for implementing quality improvement measures for the treatment of patients who experience severe heart attacks.
“We continue to dedicate time and provide the education and training resources necessary to ensure our medics are providing optimal care for heart attack patients,” said Pete Quinones, president and CEO. “We are pleased the American Heart Association, through Mission: Lifeline, recognizes our effort and achievements and our commitment to deliver the highest quality emergency medical care to our patients.”
Every year, more than 250,000 people experience an ST elevation myocardial infarction the deadliest type of heart attack caused by a blockage of blood flow to the heart that requires timely treatment. To prevent death, it’s critical to restore blood flow as quickly as possible, either by mechanically opening the blocked vessel or by providing clot-busting medication.
The Mission: Lifeline initiative provides tools, training and other resources to support heart attack care following protocols from the most recent evidence-based treatment guidelines. Mission: Lifeline’s EMS recognition program recognizes emergency medical services for their efforts in improving systems of care to rapidly identify suspected heart attack patients, promptly notify the medical center and trigger an early response from the awaiting hospital personnel.
“EMTs and paramedics play a vital part in the system of care for those who have heart attacks,” said Tim Henry, M.D., chair of the Mission: Lifeline Acute Coronary Syndrome Subcommittee. “Since they often are the first medical point of contact, they can save precious minutes of treatment time by activating the emergency response system that alerts hospitals to an incoming heart attack patient. We applaud MetroAtlanta Ambulance for achieving this award in following evidence-based guidelines in the treatment of people who have severe heart attacks.”
Metro Atlanta Ambulance Service is the designated 911 EMS provider for Cobb, Bartow and Paulding counties and serves a population of over a million.
The company also provides Basic and Advanced Life Support Ambulance service and Critical Care Transport service to seven health systems and more than 28 hospitals throughout Georgia. MetroAtlanta Ambulance is accredited by the Commission on Accreditation of Ambulance Services and the Commission on Accreditation of Medical Transport Systems.
Atlanta, GA – Metro Atlanta Ambulance Service was recognized as “EMS Service of the Year” at the Georgia EMS Region III EMS Awards banquet hosted by Northside Hospital on May 23, 2019.
The award is presented to a licensed Georgia Emergency Medical Service in Region III which exemplifies outstanding professionalism on the local, regional and state levels as well as service to the community it serves.
The annual banquet, held at Greystone at Piedmont Park in Atlanta and hosted by the State Office of EMS Region III Council and Northside Hospital, was attended by EMS providers throughout the greater-metro Atlanta area.
Lori Wilson, with WSB-TV Atlanta, presented the distinguished award to a team of Metro Atlanta Ambulance Service employees present.
In a statement, Metro Atlanta Ambulance president and CEO Pete Quinones said:
“I am humbled and grateful for the recognition given the quality of EMS services in our region and I accept this on behalf the management and professional staff of more than 400 employees that work for us to consistently provide the highest quality patient care and customer service to those we serve.”
Quinones thanked his management team and his physician medical directors, Yuko Nakajima, John Knox and Jonathon Gore for their commitment to ensure the company is providing services in compliance with the industry’s highest quality standards of care.
Nakajima also received the prestigious EMS Medical Director of the Year award.
Metro Atlanta Ambulance Service is the designated 911 EMS provider for Cobb, Bartow and Paulding counties and serves a population of more than one million. The company also provides Basic and Advanced Life Support Ambulance service and Critical Care Transport service to seven health systems and more than 28 hospitals throughout Georgia.
Cartersville, Georgia –Local ambulance provider MetroAtlanta Ambulance Service, under contract with Bartow County Government, began responding to 9-1-1 calls in Bartow County October 1st at 7:00 AM.
MetroAtlanta Ambulance President/CEO Pete Quinones stated,” The transition has gone very well. Our intent was to make it seamless and we have spent a lot of time meeting with local County and City officials as well as our public safety partners so we could accomplish that goal. We have been out in the community talking to local civic and chamber groups, listening to concerns and answering questions. We have also spent time getting to know our new staff that made the transition from Bartow EMS to MetroAtlanta. I am confident we have a great group of professionals and have really put together a great team that is having a positive impact on the health, safety and wellness in this community”.
Metro Atlanta Ambulance has more than 18 years’ experience answering 9-1-1 calls for help in neighboring Cobb and Paulding counties and has provided ambulance transport services to Cartersville Medical Center since 2008.
MetroAtlanta Ambulance Service, headquartered in Marietta, GA, creates innovative solutions for communities and healthcare systems throughout the greater-Atlanta area, provides 9-1-1 emergency ambulance service to Bartow, Cobb and Paulding counties and delivers logistical coordination and ambulance transfers of medical patients for local healthcare systems in the area. The company has received accreditation by the Commission on Accreditation of Ambulance Services (CAAS), the Commission on Accreditation of Medical Transport Systems (CAMTS) and the Commission on Accreditation of Allied Health Education Programs (CAAHEP). MetroAtlanta Ambulance Service serves as the EMS coordinating entity for the evacuation of vulnerable populations for the Georgia Emergency Management & Homeland Security Agency and as the Communication Center for the Infectious Disease Transport Network (IDTN) for the Georgia Office of EMS & Trauma.
New Technologies Expand Our Capabilities to Better Serve Patients
ATLANTA, Nov. 9, 2018 — MetroAtlanta Ambulance Service (MAAS) has implemented a technology upgrade with FirstNet – a groundbreaking new communications platform developed just for public safety.
FirstNet is the nationwide communications platform dedicated to America’s public safety – available when and where we need it. Being built with AT&T, in public-private partnership with the First Responder Network Authority (FirstNet Authority), it gives our communications capabilities a major boost, providing a reliable and highly secure connection.
“Radio communication with local dispatch centers, hospitals and other responding agencies are critically important when responding to emergencies,” said Pete Quinones, President and CEO for MAAS. “This tech upgrade equips MetroAtlanta’s EMS personnel with new capabilities and reliable access to critical communication while in the field, so they can better serve patients across Georgia.”
By subscribing to FirstNet, MAAS will help keep paramedics connected to the critical information they need. This will help them reliably communicate with one another during everyday situations, big events or emergencies.
MAAS joined FirstNet to tap into the unique benefits that the dedicated communications platform brings to public safety:
“Whether it’s during a routine call, an out of state transfer, a widespread disaster or even just a large event where a lot of people are gathered, FirstNet gives us the reliable connectivity we need to get to our patients and quickly connect with other local responders and hospital personnel,” added Quinones. “It provides us seamless communication with other public safety agencies and ultimately helps us to create a safer environment for our patients and our crewmembers.”
Just recently Hurricane Michael devastated communities along the gulf coast of Florida and throughout South Georgia. MetroAtlanta Ambulance deployed ambulance units to assist in the post evacuation of patients from Bay Medical Sacred Heart Hospital in Panama City, Fla. Using FirstNet, our crews were always in communications with our dispatch center in north Georgia as well as the transferring hospital in Panama City, Fla. With so many users trying to make cellular calls during that time, an open line of communication likely wouldn’t have been available without FirstNet.
“We’re committed to providing the communication resources needed every day and, especially, in times of emergency,” said Bill Leahy, president of AT&T Georgia. “FirstNet will help first responders in Georgia and across the country perform at the highest levels. We’re honored to play a part in that transformation and applaud MetroAtlanta Ambulance for helping lead the way.”
“FirstNet is the exclusive communications platform built with AT&T for public safety, inspired by public safety – there is no substitution for this network that they fought for,” said Edward Parkinson, Acting CEO, FirstNet Authority. “We look forward to supporting MetroAtlanta Ambulance and all of Georgia’s public safety community with FirstNet, making sure it delivers what they need, when they need it.”
We’ve had a lot of great support in our transition to FirstNet. Plus, working with AT&T, subscribing to FirstNet was seamless. Our medics and ambulances are all now equipped with the game-changing technology.
JAMES SWIFT/THE DAILY TRIBUNE NEWS
BY NEIL B. MCGAHEE
Shortly after 8 a.m., a series of tones followed by a stoic message blared over the Bartow County Emergency Services radio, announcing the end of the county's Emergency Medical Services
"Bartow County EMS stations 1,2,3,6 and 10. As of Oct. 1, 2018, the county EMS will be retired. Thank you to all the men and women who have served this community."
In a matter of minutes, it was over. MetroAtlanta Ambulance Service officially replaced Bartow EMS as the county's 911 ambulance service provider. But there was hardly time for tears.
Metro's first day was a busy one according to Metro Atlanta president and CEO Pete Quinones.
"The first day was a lot busier than normal," Quinones said. "We handled 18 calls in the first 10 hours."
He said it helped that more than three-quarters of the paramedics and emergency medical technicians had transitioned to the new provider.
"All Bartow County EMS employees were offered a job," Quinones said. "And about 75 percent of those that applied are coming over."
The decision to privatize was made in mid-summer when Bartow County Commissioner Steve Taylor, citing losses of more than $2 million in the 2017 fiscal year and $13.5 million over the last 10 years, made what he described as "the most gut-wrenching" decision of his political career.
Quinones said the most important thing now is reducing response times.
"We are collecting data from every emergency call we receive," he said. "We will assess that data and learn when and where the call came in, then decide where to place our assets so we can lower response times."
Marietta-based MetroAtlanta began business in 2001 with 10 employees and two ambulances.
Eighteen years later, the company boasts a 50,000-square-foot headquarters with hub stations in five counties, a fleet of about 130 vehicles and more than 600 employees.